PRIVACY POLICY

Effective Date: June 19, 2026

Sydney Top Dental (“we,” “us,” or “our”) operates the website https://sydneytopdental.com

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our Facebook Messenger referral system, or book an appointment with us.

Please read this Privacy Policy carefully. By using our services, you consent to the data practices described in this policy.

1. INFORMATION WE COLLECT

We may collect personal information about you in various ways, including:

Directly from You: When you fill out contact forms on our website (such as Contact Form 7), including your name, email address, phone number, and any clinical notes you provide.
From Third-Party Platforms (Meta/Facebook): If you contact us via Facebook Messenger through a referral link, we collect your Facebook Page-Scoped ID (PSID), your profile name, and the referral code (ref) associated with the link you clicked.
Automatically via Cookies: We use cookies (such as sd_ref) to track referral and affiliate codes. This cookie stores the referral code for 30 days to ensure proper attribution if you return to make an inquiry later.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Process and manage dental appointment bookings and return-trip logistics (hotel, flight details).
Create professional dental treatment plans, contracts, and quotations.
Track and calculate referral rewards and commissions for our affiliate partners.
Communicate with you regarding your dental treatment, payment installments, or inquiries.
Log system activities for security and auditing purposes.

3. DATA SECURITY & STORAGE

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

All data transmitted between our website, CRM, and third-party APIs is encrypted using Secure Socket Layer (SSL) technology.
Access to your personal and clinical data is strictly restricted to authorized staff (Admins, Leaders, and assigned Sales/Dentists) based on Role-Based Access Control (RBAC).

4. THIRD-PARTY DISCLOSURES & INTEGRATIONS

We do not sell, trade, or rent your personal information to third parties. We only share data with trusted service providers necessary to deliver our services:

Meta (Facebook): To receive and process inquiry messages sent via Messenger.
OpenAI API: To assist our clinical staff in analyzing dental plans (X-rays are processed securely and not used for training OpenAI models).

5. YOUR DATA RIGHTS & DATA DELETION INSTRUCTIONS

In accordance with global data protection regulations (including GDPR and Australian Privacy Principles), you have the right to access, correct, or request the deletion of your personal data stored in our systems.

How to Request Personal Data Deletion:

If you wish to request the deletion of your personal data collected via our website or our Facebook Messenger integration, please follow these steps:

Send an email to our official data protection inbox at: info@sydneytopdental.com
Use the subject line: “Personal Data Deletion Request”
In the email body, please provide your Full Name, Email Address, and/or your Facebook Profile Link used to contact us.
Once received, our team will verify your identity and permanently delete your records from our active database and CRM within 3 business days, except where retention is required by medical or financial laws. We will send you a confirmation email once the deletion is complete.

6. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.